Privacy Policy
Effective: November 11, 2024
Feroot Security Inc.
(“Feroot”, “we”, “us” or “our”) takes the privacy of personal information seriously, including personal information that we process on our customer’s behalf, and we have prepared this privacy policy (the “Privacy Policy”) to describe the manner in which we treat personal information.
Feroot provides a privacy rights management platform (“Platform”) that helps enterprises and Software as a Service vendors comply with data privacy regulations (the “Service”). This Privacy Policy applies to personal information we process in the course of providing the Service on behalf of our customers, as well as to the personal information we collect, such as through our website, https://www.feroot.com (the “Website”).
Collection and use of Personal Information In the course of providing the Service to our customers (including support services provided to customers by phone or email or digital channels), we may obtain personal information about our customers’ clients, employees or other authorized users of the Service as set out below:
Information Required to Provide the Service
In order to provide the Service, we collect business contact information of our customers and other authorized users of the Service.
Use of the Service:
We may monitor the use of the Platform by our customers in order to detect, investigate or prevent any actual or potential violation of our terms and conditions. We may also generate aggregated, non-identifiable data and use such information to monitor the performance, use and stability of the Platform and to improve the Service.
Request a Demo:
When you request a demo, we may collect your name, work email address, company name, and whether your company is an enterprise or technology vendor. We use this information to contact you and otherwise facilitate your demo.
Submit a Job Application:
If you apply for a job at Feroot, you may provide us with certain personal information about yourself, such as information contained in a resume, cover letter, or similar employment-related materials, and your LinkedIn profile URL. We use this information for the purpose of processing and responding to your application for current and future career opportunities.
Communications:
We may offer you the ability to sign-up to receive Feroot marketing and promotional communications. We use this information to send you the communications you have requested to receive. You can opt-out of receiving promotional email from us by following the opt-out or “unsubscribe” instructions provided in your email or other message, or by contacting us as set out below. Please note that you will continue to receive informational electronic messages from us.
Contact Us:
When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, email address, telephone number and any other information you provide to us in your message, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offering (including the Website).
Disclosure of Personal Information:
As a matter of practice, Feroot does not disclose, trade, rent, sell or otherwise transfer the personal information we collect or the personal information we process on our customers’ behalf, except as set out in this policy. We may transfer or disclose personal information as follows:
Service Provider Arrangements:
In connection with our Website, Service or other services we provide to our customers, we may transfer (or otherwise make available) personal information to third parties who provide services on our behalf. For example, we may use service providers to host our Website and store information on our behalf. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes. Personal information may be maintained and processed by us our third party service providers in the US and Canada. For more information about the way in which our service providers treat personal information, contact us as set out in the “Contact Us” section below.
Collection and use of Personal Information:
In the course of providing the Service, we collect and use personal information for the following purposes:
- To provide and improve our services, including customer support.
- To conduct data analysis and improve the functionality of our Platform.
- To communicate with our customers for demo requests, job applications, and marketing communications.
- To respond to inquiries and manage complaints.
- To comply with legal requirements and safeguard our legal rights.
- To detect, investigate, or prevent fraudulent or unauthorized activities.
Sale of Business:
Feroot may transfer personal information as an asset in connection with a prospective or completed merger or sale (including transfers made as part of insolvency or bankruptcy proceeding) involving all or part of Feroot or as part of a corporate reorganization or other change in corporate control.
Legal:
Feroot and our Canadian, US and other service providers may disclose your personal information in response to a search warrant or other legally valid inquiry or order (which may include lawful access by Canadian, US or other foreign governmental authorities, courts or law enforcement agencies), to other organizations in the case of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable Canadian, US or other law. Where a disclosure of our customers’ information is required by applicable law, we promptly notify our customer prior to complying with such requirements (to the extent we are not prohibited from doing so) and fully co-operate with our customer’s instructions with respect to our response.
Information About Our Website
Visiting our Website:
We collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity, and to monitor and improve our Website.
Cookies:
Our Website use a technology called “cookies”. A cookie is a tiny element of data that our Website sends to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user when they return. We use cookies to remember your preferences and to authenticate you. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the Website’s features. (When you visit or log in to our website (www.feroot.com), cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout)
Analytics:
We may use a third party such as Google Analytics to help us gather and analyze information about the areas visited on the Website (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the convenience of the Website. For more information or to opt-out, see “How Google uses data when you use our partners’ sites or apps” and “Google Analytics and Privacy”.
Third Party Links:
Our Website may contain links to other websites that Feroot does not own or operate. We may provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.
Security of Personal Information:
We understand that data security is a critical issue for our customers and we are committed to safeguarding the personal information in our custody and under our control. We have implemented reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.
Access to Personal Information:
If we receive a request from an individual to access or update personal information we have collected on behalf of a particular customer, we will direct that individual to the relevant customer. We will assist our customers wherever possible in responding to individual access requests.
If you submit personal information via our Website or to access other personal information in our records, you may request access, updating or correction of your personal information by submitting a written request to our Privacy Officer (see “Contact Us” below). We may request certain personal information for the purposes of verifying your identity.
Changes:
This Privacy Policy may be updated periodically to reflect changes in our information practices. We will post the revised Privacy Policy on the Website with the date of the last update. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting personal information.
Contact Us:
If you have any questions or concerns about our Privacy Policy, would like to request access or corrections to your personal information, or a complaint about the manner in which we or our service providers treat your personal information, please contact us at privacy@feroot.com.